Privacy policy

Thank you for your interest in our company and our products and services. We also want you to have peace of mind with regard to the protection of your personal data when you visit our website. We take the protection of your personal data very seriously. It goes without saying that we comply with the provisions of the European General Data Protection Regulation (GDPR).

We would like to describe when we collect data, what data we collect and how we use them. We have implemented technical and organisational measures to ensure that the data protection regulations are adhered to by us as well as the external service providers we engage.

Personal data contain information about your identity. This information includes, for example, your name, address, phone number and email address. You are not required to disclose personal data in order to use our website. However, in some cases we will require your name and address and other details in order to provide you with the services you desire. The same applies, for instance, to sending informational material and purchased goods or responding to individual queries. You will be notified whenever this is necessary. Additionally, we only store and process data that you provide to us voluntarily, as well as data we collect automatically when you visit our website (e.g. your IP address, the names of the pages you visit, your browser and operating system, the date and time of your visit, the search engines you use and the names of the files you download). If you make use of services, only the data we require to render the services will normally be collected. If we do ask for additional data, this information is voluntary. Data are processed exclusively in order to render the desired service and serve our own legitimate business interests.

Generally speaking, we use the personal data you provide in order to respond to your queries, process your orders or provide you with access to certain information or services. Additionally, in order to maintain customer relations, it might be necessary for us or a service provider engaged by us to use these personal data to notify you of products or carry out online surveys in order to improve how we meet the needs and requirements of our customers. Naturally, we will respect your decision if you do not want to provide us with your personal data in order to support our customer relations activities (especially direct marketing or for the purposes of market research). We will not sell your personal data to third parties or otherwise market them.

We will collect, process and use the personal data you provide online exclusively for the stated purposes. Your personal data will not be disclosed to third parties without your express consent. Personal data are only collected and disclosed to national institutions and authorities that are entitled to information in line with the relevant laws or if we are obliged to do so by a court order. We have our employees and service providers sign an undertaking to maintain confidentiality and adhere to the provisions of the European General Data Protection Regulation.

When you use our website, the following data are stored for organisational and technical reasons: the names of the pages you visit, your browser and operating system, the date and time of your visit, the search engines you use, the names of the files you download and your IP address. We merely evaluate these anonymous technical data for statistical purposes in order to continuously optimise our website and make it more attractive. These data are stored on secure systems separately from other personal information. No conclusions are drawn as to the identities of individual persons.

If you subscribe to our newsletter, we will use the necessary data (that you provide) in order to send you our newsletter by email on a regular basis in line with the consent you have provided. You can unsubscribe from the newsletter at any time by clicking on the link in the newsletter.

This website uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’; text files that are stored on your computer and that enable analysis of how you use the website. The information generated by the cookie about your use of this website is normally sent to a Google server in the USA and stored there. If IP anonymisation is active on this website, Google will shorten your IP address in advance and within the Member States of the EU or other signatories to the Treaty on the European Economic Area. Only in exceptional cases will your full IP address be sent to a Google server in the USA and shortened there. IP anonymisation is active on this website. Google will use this information on behalf of the operator of this website for the purposes of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Your IP address sent by your browser through Google Analytics will not be associated with any other data held by Google. You can prevent the installation of cookies by adjusting the settings of your browser software accordingly. However, we would like to point out that, if you should choose to do so, you might not be able to use all of the features of this website. Additionally, you can prevent Google from collecting or processing the data generated by the cookie concerning your use of our website (including your IP address) by downloading and installing the browser plugin using the following link:

You can prevent the collection of data by Google Analytics by clicking on the following link. An opt-out cookie that prevents the collection of your data when you visit this website in future will be installed:

For the purposes of dispatching your order, we will disclose your address data and potentially also your email address and phone number (for arranging a date and time) to the logistics company hired to carry out delivery.

Some products are delivered to you straight from the manufacturer. In this case, we will disclose your address data to the manufacturer for the purposes of delivering the goods you ordered.

In order for us to be able to provide services in advance (payment on account, instalments etc.), we have to protect our legitimate interests and ensure that the use of this type of payment method does not lead to misuse and that consumers are not placed under excessive financial pressure. Our company is therefore connected to the creditworthiness warning system of a credit agency in order to protect itself against default due to inability to pay, misuse through unwillingness to pay and the filing of improper claims by third parties. Before and during any contractual relationship in which we provide our consideration in advance, we have a credit agency carry out a credit check on every customer in the form of a credit scoring procedure based on mathematical and statistical methods in the sense of Article 22 GDPR. In line with Article 22 GDPR, your address data alone do not form the basis of the calculated probability – your creditworthiness – but rather also your particulars (name and surname) and personal data concerning your payment history.

The data are collected exclusively in order to determine a statistical risk in terms of your ability and willingness to meet financial obligations in future as well as the likelihood of default. This way, you enable us to make a sufficiently sound decision as to whether to provide you with the contractual consideration in advance and whether we will be able to sustain it. In order for the credit agency to carry out such a credit check, we provide it with your particulars (name and surname) as well as your address data. You can object to the disclosure of your data to the credit agency at any time and in any format. In this case, however, the payment options available to you will be limited to payment in advance. We will no longer be able to perform the contract in advance and will potentially have to discontinue any ongoing performance.

In addition, we will also provide the credit agency with personal contract data and information on non-contractual payments and even obtain information from other contractual relationships that are established during the term of our contractual relationship with you. These data are disclosed within the scope of the law and only in order to protect our legitimate interests or the legitimate interests of another contractual partner of the credit agency, and with consideration for your legitimate interests and your interest in the exclusion of the disclosure. The disclosure of data to the credit agency due to non-contractual conduct only takes place if you have expressly consented to it in a way that meets the criteria of Article 6 GDPR. This notwithstanding, in so far as legally permissible we reserve the right to disclose your personal data to the aforementioned credit agency if you fail to make an outstanding payment in spite of its maturity, you have been sent two written warning prior to the maturity of the owed payment, four weeks have passed between the first warning and the disclosure and you have not disputed the legality of the owed payment. We shall notify you in good time prior to disclosing your data to the credit agency. Please note that, unlike in the past, your specific case will no longer be examined with consideration for your interests before the credit agency is notified: the procedure is now automated. Please note that you are entitled to information from us and from the credit agency in accordance with Article 12ff. GDPR. The information is provided free of charge.

When you visit our website, we might store information on your computer in the form of a cookie. Cookies are small text files that are sent to your browser from a server and stored on the hard drive of your computer. With the exception of the IP address, absolutely no personal data concerning the user are stored. This information enables us to recognise you automatically when you next visit our website and make it easier for you to navigate the website. For example, cookies enable us to tailor a website to your interests or store your password so that you do not have to enter it every time.
Naturally, you can view our websites without cookies. If you do not want us to recognise your computer, you can prevent the installation of cookies on your hard drive by clicking on ‘Do not accept cookies’ in your browser settings. Please see the help menu of your browser for specific information on how to do this. However, refusing to accept cookies might limit the features of our website.

We have implemented technical and organisational security measures to protect your personal data against loss, destruction, manipulation and hacking. All of our employees and all persons involved in data processing are obliged to adhere to the European General Data Protection Regulation and other relevant laws, and to treat personal data as confidential. When personal data are collected and processed, the information is encrypted before it is transmitted in order to prevent the misuse of the data by third parties. Our security measures are continuously updated in line with the state of the art.

We reserve the right to modify our security and data protection measures if necessary in light of technical developments. In such cases, we will also change our data protection information accordingly. Therefore, please always be aware of the latest version of our privacy policy.

If you use external links that are embedded on our website, this privacy policy does not cover those links. In so far as we provide links, we affirm that, when the links were created, no infringements of the law were evident on the target websites. However, we have no control over the adherence of other providers to the data protection and security regulations. Therefore, please also see the privacy policies of the other providers.

You can request information on the data we have stored concerning you at any time. To do so, please write to MÜPRO Services GmbH, Hessenstrasse 11, 65719 Hofheim-Wallau, Germany, or send an email to

Furthermore, you can withdraw your consent to our collection, processing and use of your personal data at any time. To do so, please write to MÜPRO Services GmbH, Hessenstrasse 11, 65719 Hofheim-Wallau, Germany, or send an email to

Controller and data protection officer

This privacy policy applies to data processing by MÜPRO Services GmbH:

Data protection officer
Mr Marcel Wetzel,
Zehntenhofstr. 5b
65201 Wiesbaden
Tel.: +49 (0)611 950 008-32
Fax: +49 (0)611 950 008-5932

Right to lodge a complaint
You are entitled to lodge a complaint with a supervisory authority at any time. The authority in question is the authority at your place of habitual residence or the authority responsible for the main office of our company.

The supervisory authority responsible for our company is as follows:

The Hessian Commissioner for Data Protection and Freedom of Information

Prof. Michael Ronellenfitsch
Presse- und Öffentlichkeitsarbeit / Press and Public Relations
Gustav-Stresemann-Ring 1
65189 Wiesbaden
Tel.: +49 (0)611-1408 0
Fax: +49 (0)611 (0)-1408 611

Last amended: 15 June 2018